zpay88 Privacy Policy

1. Introduction

zpay88 ("we", "our platform" or "zpay88") operates as an online betting platform under international licensing. This Privacy Policy is a binding legal document that describes our practices regarding the collection, processing, storage and disclosure of personal information relating to you as a user or prospective user of the zpay88 platform.

By registering an account, accessing the website or using any zpay88 service, you expressly agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

This policy is to be read together with the Terms & Conditions and Responsible Gambling Policy of zpay88. These three documents form the complete contractual framework between you and zpay88.

2. Information We Collect

In carrying out its operations, zpay88 collects several categories of personal information. This collection is done directly from you, automatically through use of the service, or through legitimate third parties.

2.1 Information You Provide Directly

• Full name as shown on your identity document (MyKad or passport)
• Date of birth for age verification purposes (21 years and above)
• Identity card number (MyKad) or passport number
• A valid and active email address
• A mobile phone number registered in Malaysia
• E-wallet account information (Touch 'n Go eWallet, DuitNow) or bank account details for deposit and withdrawal purposes
• Any correspondence you send to our support team

2.2 Information Collected Automatically

• IP address and your device's network information
• Device type, operating system and web browser version
• Login session data including time, date and general geographic location
• Betting records, deposit and withdrawal transaction history
• Website usage patterns and pages visited
• Cookie data and device identifiers as described in Section 6

2.3 Information From Third Parties

In certain situations, we may receive information about you from third-party identity verification service providers that we use to comply with KYC (Know Your Customer) requirements, as well as from payment service providers such as FPX, Touch 'n Go and DuitNow to facilitate financial transactions.

3. How We Use Information

The personal information we collect is used for the following purposes, on a valid legal basis:

We will not use your information for any purpose that conflicts with the original purpose of collection without first obtaining additional consent from you, unless required by law.

4. Information Sharing

zpay88 respects the confidentiality of your personal information. We do not disclose your information to external parties except in the following circumstances:

4.1 Authorised Service Providers

We may share necessary information with third parties engaged to assist our operations, including payment gateway providers (FPX, Touch 'n Go eWallet, DuitNow, and crypto providers for USDT, BTC and ETH), identity verification service providers, fraud prevention companies, and information technology infrastructure providers. All such providers are bound by confidentiality agreements and are prohibited from using that information for other purposes.

4.2 Legal and Regulatory Requirements

zpay88 is obligated to disclose personal information when directed to do so by competent authorities, courts, or regulatory bodies that have jurisdiction over our operations under international licensing. This includes investigations related to anti-money laundering (AML) and counter-terrorism financing (CFT).

4.3 Corporate Business Situations

In the event of a merger, acquisition or sale of company assets, members' personal information may be transferred to a successor entity, provided that entity adopts a privacy policy equivalent to or stricter than this policy. Members will be notified by email of any such changes.

5. Data Security

Protecting the integrity and confidentiality of members' personal information is zpay88's top priority. We implement appropriate technical and organisational measures to protect data from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmission between your browser and our servers
• At-rest encryption for all stored account records and financial information
• Role-based access controls — only authorised staff may access specific data categories
• Continuous security monitoring and regular system vulnerability audits
• Two-factor authentication (2FA) available to protect member accounts
• Data incident response procedures that are documented and tested regularly

However, no security system can be guaranteed 100% free from threats. You are also responsible for keeping your account password confidential and not sharing it with any party.

6. Cookies and Tracking Technologies

The zpay88 website uses cookies and similar tracking technologies to enhance the user experience, ensure security functions work correctly, and analyse website usage patterns.

6.1 Types of Cookies Used

• Essential Cookies: Required for basic website operations, including login session management and security. Cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use the website to help us improve its functionality.
• Functional Cookies: Store your preferences such as interface language and display settings to improve ease of use.
• Analytics Cookies: Used to understand how users interact with our platform for the purpose of continuous improvement.

6.2 Cookie Management

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the website and your user experience. More information on how to manage cookies can be found in the documentation of your browser.

7. Your Rights

As a data subject, you have the following rights regarding your personal information held by zpay88:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right of Rectification: If any information we hold is inaccurate or incomplete, you may request that it be corrected.
• Right of Erasure: In certain circumstances permitted by law, you may request that your information be deleted from our records.
• Right to Restriction of Processing: You may request that we limit how we use your information in certain situations.
• Right to Object: You may object to the processing of your information for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive a copy of your data in a machine-readable format for transfer to another provider.

To submit any request relating to the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and respond in writing.

8. International Data Transfers

As a platform operating under international licensing, your personal information may be stored and processed on servers located outside Malaysia. In such cases, zpay88 ensures that such data transfers are protected by appropriate mechanisms, including binding data processing agreements and standard data protection clauses.

We only use cloud computing and infrastructure service providers that comply with recognised industry security standards, and that offer a level of data protection comparable to the licensing requirements we adhere to.

9. Data Retention

zpay88 retains your personal information for as long as your account is active or as long as needed to provide services to you. After an account is closed, we will retain certain records such as financial transaction records, identity verification logs, and support-related correspondence for a period specified by applicable legal and licensing requirements.

Information that is no longer required will be securely deleted or anonymised in accordance with our internal procedures, which comply with industry standards.

10. Changes to This Policy

zpay88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or to improve transparency for our members.

When there are material changes, we will notify you through:

• A notification within your account when you log in
• An email to the address registered to your account
• An update to the "Last Updated" date at the top of this document

Your continued use of zpay88 services after notification of such changes will be considered your acceptance of the updated version of the policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the website
• Language: Support is available in Malay and English

We are committed to addressing every privacy-related query and complaint seriously and within a reasonable timeframe. If you feel that we have not addressed your concerns satisfactorily, you have the right to refer the matter to the relevant data protection authority.